How long will it take to deliver my order?
Most orders take from 8 to 10 weeks but, bespoke items can take longer. When you place an order, we will update you with a likely delivery time as soon as possible. Delivery times are manufacturer estimates and are given in good faith by LOOP Ltd. In the unlikely event of a problem, we will endeavour to keep you informed in a timely manner.
It would be remiss of us to not highlight that we are on an island and weather delays can also play a factor in delivery.
Order cancellation due to delay is at the discretion of LOOP Ltd so we would ask that you make contact with us if you think there may be an issue so we can look to find a satisfactory resolution.
What is your returns / refund / holding policy?
LOOP Ltd do not offer refunds or returns on items bought in person in store unless the goods in question are proven faulty/unfit for purpose. For items purchased over the phone or online we do offer the standard seven-day cooling-off period whereby the customer is entitled to a full refund (excluding shipping charges), no questions asked. This does not affect your statutory rights.
LOOP Ltd has a strict policy of not holding things for customers. If you are keen to secure an item and happen to be away or unable to stop in to view we recommend making your purchase online or over the phone thereby entitling you to the standard seven-day cooling-off period whereby you’re able to return the item at your discretion for a full refund once you have taken delivery of the item.
Lastly, we accept no responsibility for purchases not collected within 45 days of the original purchase date unless otherwise agreed in advance.
Do you deliver?
Large item deliveries within the immediate vicinity (within Guernsey) where our showroom is are generally free. Deliveries outside of Guernsey please contact us directly for shipping quotes.
LOOP Ltd endeavours to provide the best possible delivery rates for the UK, Jersey + internationally; We work with specific couriers to deliver everywhere at highly competitive rates. Once placing your order you will receive your quotation within one working day. Please do not hesitate to contact us for a sample quote prior to placing your order.
What care products do you recommend for wood/leather?
With regards to product care at home, we can recommend Lord Sheraton furniture polish for darker woods (teak and rosewood). For lighter woods (beech and oak) you should only ever use a damp cloth or Mr Sheen. For leather care, we recommend “4-Way” leather conditioner by Fiebling’s. These are only guidelines.
Do you hire furniture for photo shoots/events/etc.?
Do you offer a sourcing service?
LOOP Ltd, have a very strong success rate in sourcing for customers directly and would be happy to take your wish list along with us on our frequent buying trips, Lead times vary from 2-8 weeks depending on the request. When submitting a request please be as detailed as possible and include your budget, photo examples and other details as to what you’re after.
Do you buy furniture from private sellers?
LOOP Ltd does not buy from private sellers we only deal with professional designers and factories, please do not call us regarding this service.